Your journey to relaxation and relief begins with booking! Our primary treatment room is located within the Venture X Columbia East.

1. Booking, Credit Card Requirements & Studio Hours
All services are provided by pre-scheduled appointment only. You can independently view real-time calendar availability and manage your profile directly through our platform.

Credit Card Requirement: To protect the studio’s schedule and secure your requested time slot, a valid credit card must be saved on file at the time of booking. Your card will not be charged upfront, but it is required to hold your reservation and enforce our standard cancellation policies.

Hours & Days: Studio hours vary based on practitioner calendar availability [Insert Booking Page Link], and the studio is closed on Saturdays and Sundays. To ensure your preferred time, make sure to book in advance. Same-day appointments are rarely available and are offered exclusively to those on our waitlist.

The Waitlist & Special Requests: If you require a session outside of available hours, make sure to add yourself to the waitlist within the booking platform. For expectation management, it’s important to know that all waitlist requests may not be accommodated. In the event that a slot does open up or an accommodation can be made, you will be automatically notified directly via text. Approved appointments requested outside of standard hours are subject to a $50 Special Request Fee.

2. Mobile Sessions
If you’re interested in an in-home or corporate mobile session brought directly to your location, please check out our dedicated mobile guidelines and travel zones page. Bringing the table or chair directly to your environment requires unique spacing and transit coordination, which must be systematically cleared prior to scheduling.

3. Limited Groupon Policy
Willow Sage Massage maintains a strict boundary regarding our clientele focus, prioritizing individuals committed to long-term structural healing. Therefore, any active or future active Groupon campaigns are very limited.

Booking Requirement: If you are self-booking using a Groupon Voucher, the redemption code is required upfront in your booking details/notes in order to hold the reservation. This information is necessary to secure your time slot on the calendar in the event of a last-minute cancellation or no-show. WSM reserves the right to cancel any appointment where the requested voucher information is not provided in the booking details/notes. Expired vouchers will incur a small operational upcharge.

4. Complete Intake Forms
Upon booking, an auto-confirmation email will be sent to the address on file.

Honest Disclosure: For your biological safety and optimal comfort, please be completely honest and thorough when completing your digital intake form. If a question doesn’t apply, please select or enter “other” or “N/A”.

Time Protection: Your intake form must be submitted through the client portal prior to your appointment. This ensures we have your most current information on file and that every minute of your scheduled block is dedicated entirely to your hands-on table time.

5. Cancellations & Rescheduling Fees
Reserved appointment times are exclusively yours, and late cancellations significantly impact our studio’s operations.

Baseline Notice: A strict 48 hours’ notice is the cancellation baseline required to cancel or reschedule an appointment.

Longer, Corporate & Mobile Sessions: For sessions lasting 2 hours or more, or for corporate and mobile blocks, a 72 hours’ notice is preferred.

Late cancellations, no-shows, or sessions terminated due to inappropriate conduct are subject to a fee ranging from 50% up to 100% of the service cost using the card on file. Accumulating two late cancellations may result in the permanent discontinuation of future scheduling privileges.

6. Arriving for Your Session
WSM primary treatment room is located within the Venture X building (Suite 202) in Columbia, MD.

Directions: We recommend typing “Willow Sage Massage” directly into Apple Maps. for the most accurate directions to the studio entrance, which sits between Club Pilates and Life Med. If you see Salon Centrics, you’re behind the building; please drive around until you see the aforementioned establishments. Once you arrive to the main entrance, take the elevators or stairs to the second floor, proceed straight through the Venture X lobby doors (Suite 202), and advise the receptionist of your session with WSM and you will be directed to your treatment room.

Punctuality & Early Arrivals: Please aim to arrive no more than 5 minutes prior to your session. Late arrivals will conclude at the originally scheduled time to honor the next client’s block. If you happen to arrive earlier than 5 minutes before your time, please know you may be asked to sit temporarily in the lobby or the waiting room across from the treatment room. This buffer ensures that each session finishes completely unhurried and allows the necessary time to clean, sanitize, and reset the environment for your arrival.

After-Hours Security: The main entrance doors to Venture X automatically lock at 5:00 PM Monday through Friday and remain locked all day on weekends. If your session falls during these times, please text or call upon your arrival so your therapist can personally let you into the building.

7. Accompaniment, Guest & Minors Policy
Adult Accompaniment: Accompaniment for adult clients is highly discouraged but considered on a case-by-case basis. Guests are kindly asked to wait in the main lobby or the designated outer sitting area (if available) while therapy is administered.

Minors Policy: All minor clients (under 18) must be escorted by a parent or legal guardian, and parent/guardian accompaniment is highly encouraged for safety purposes. However, minors are not permitted to sit in the active treatment room during an adult session. Parents and legal guardians are kindly asked to wait in the main lobby or the designated outer sitting area while therapy is being administered.

8. Professional In-Studio Boundaries
Undressing & Draping: We encourage all clients to undress strictly to their personal level of comfort. Secure, professional draping is utilized at all times to protect your modesty without exception.

Zero Tolerance: Willow Sage Massage maintains a strict, zero-tolerance policy for sexual harassment, suggestive language, or inappropriate behavior. Any violation results in immediate session termination, a permanent ban, and full payment remains due.

9. Communication & Turnaround Times
A healthy work-life balance is essential for a practitioner to consistently provide the highest level of therapeutic care. When time is spent away from the studio, it is used to actively recharge in order to bring absolute focus and energy to the next session.

Similarly, when in the studio, that dedication belongs entirely to the person currently on the table. Because of this deep commitment to presence and quality care, incoming calls are not answered while in-session. This ensures there are zero interruptions to the flow of the massage, preserving a completely tranquil and restorative environment for every client, including you.

AI Virtual Assistant: WSM features an AI Virtual Assistant to manage calls when the therapist is on the table. Sharing your inquiry details when prompted allows you to receive immediate support and ensures the practitioner is fully informed when returning your call.

Response Window: WSM kindly asks for your patience and grace regarding communication. Please anticipate a response within 1 to 5 business days, as the studio proprietor responds to all inquiries systematically in the exact order they are received. For the fastest support with a live person, text (470) 693-5169 or use the secure messaging portal in your profile.

Willow Sage Massage reserves the right to deny or discontinue services to clients who do not adhere to our established policies, or whose conduct compromises the safety or integrity of our therapeutic environment. Fostering a relationship built on clear communication and mutual respect is of upmost importance.

Take your time booking your service. If you have any questions, concerns, or need any more information don’t hesitate to contact WSM via text or secure messaging via your portal profile.